It has been a kind of almost mythical platform.” “For me, LogicMonitor has brought those three things together with cherries on top, and really changed the way we perceive monitoring. “In the old days I used to have to buy a monitoring suite, visualization tool, and alerting tool,” said Carrison. With LogicMonitor in place, Ted Baker can take advantage of not just IT infrastructure monitoring, but a rich set of alerting and visualization tools that make it easy to share information and solve problems faster ultimately resulting in more informed and connected teams. Stuart Carrison Head of IT, Ted Baker Benefits For example, instead of getting a UK engineer out of bed in the middle of the night to handle an issue, we can alert someone in America. Now we have a single monitoring platform worldwide that we configure based on when people are awake. This SaaS monitoring platform lets everyone in IT and in the business see a common set of data, as well as alerts-in the same way.” “Now we have a single monitoring platform worldwide that we configure based on when people are awake. “The key differentiator in LogicMonitor is that we can follow the sun and escalation chains around alerting,” says Carrison. With LogicMonitor, Ted Baker can take advantage of centralized, dashboard-based forecasting, alerting, and reporting, to gain confident visibility into IT performance across sites around the globe. “We didn’t find another product that had all of that in one package.” “As with all enterprise procurement projects, we built a set of requirements around what we wanted from our monitoring platform: a single place to do the nuts and bolts of monitoring, as well as a single place for follow-ups and alerting,” says Carrison. LogicMonitor was the only platform that provided support not only for granular monitoring with visualization, alerting, and escalation capabilities but can also be extended to business systems across departments to provide visibility into overall services. SolutionĪfter considering a variety of options, Ted Baker deployed automated hybrid infrastructure monitoring and analytics solution by LogicMonitor. The company was seeking a single platform solution that could increase visibility across teams and deliver better insights not only into the health of IT elements but business operations as well. It was also difficult to gain insight into how IT mapped to specific business processes like the rates of online order fulfillment and store volume. The Ted Baker IT team had been utilizing multiple tools, each with their own separate interfaces and commands, to discover and respond to issues on its applications, devices, and web services. To consolidate and present information about the health of the network, our staff required a lot of time working with spreadsheets.” “When I joined the organization, there was a lot of manual reporting going on. “My role is to deliver accountability for the performance of everything we have in production, from our website to our warehouse integrations to our enterprise resource planning (ERP),” says Stuart Carrison, Head of IT at Ted Baker. However, its sprawl of legacy monitoring tools could not provide the timely, accurate insight that IT required. It’s up to the organization’s IT team to ensure that the global retailer’s most critical operations remain up and running at their best. The network infrastructure is the platform for all of Ted Baker’s business processes and supports a diverse mix of on-premises and hybrid cloud applications and services from HP, AWS, Cisco, VMware, and many others. The firm has 360 stores and concessions worldwide, as well as a diverse range of manufacturing and distribution centers. Since 1988, Ted Baker has grown steadily from its origins as a single shirt specialist store to a global lifestyle brand for menswear, womenswear and accessories.
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